URGENT/EMERGENCY REPAIRS

Legislation is specific about what constitutes an emergency repair and it's important that you know that should the issue not be deemed an emergency, you will be responsible for payment of the account. Should an emergency repair be required after hours then you need to contact the relevant contractor listed on the Residential Tenancy Agreement as the prefered tradespeople. Please contact your Property Manager directly should you be unable to contact with the relevant tradesperson listed on your Residential Tenancy Agreement. Please note that the Landlord must be given a reasonable amount of time to have the repair attended to. Dependant on the repair, this time frame is in the vicinity of approximately 24 – 48 hours. We will endeavour to have the repair attended to as quickly as possible to minimise any inconvenience to you.

As a rule, emergency items requiring repair are generally those that could cause injury to the Tenant or damage to the property, and may include:

• Water pipes have broken or burst  
• Blocked or broken toilet (if a second toilet is not available)
• Serious roof leak or gas leak
• Dangerous electrical fault
• Flooding, rainwater inundation inside the property, or serious flood damage
• Serious storm, fire or impact damage
• Failure or breakdown of the gas, electricity or water supply to the premises
• Failure or breakdown of an essential service or appliance on the premises for water or cooking
• Hot water service failure
• Fault or damage that makes premises unsafe or insecure
• Fault likely to injure a person, cause damage or extreme inconvenience